What's your story?

FAQ

Custom Projects
Are you working on a special or unique project? Does Urban Story fit the theme of your project? Let us know! Let’s see what Urban Story can do for you.

Handling Items
Please handle clocks with care as there may be rough or sharp edges on surfaces. Select the appropriate hanging hardware for your wall type.

Shipping
In-stock Clock orders are shipped within 72 hours via FedEx Ground to the U.S. and Canada. If clocks are out of stock, please allow an additional 2-3 weeks – we laser-cut locally in Houston and require some extra time to cut. Thank you for your patience!
Prints are shipped within 1 week via UPS Ground to the U.S. in flat cardboard or mailer tube.
Contact us prior if you require special delivery instructions for the carrier.

Payments
Visa, MasterCard, AmericanExpress, and Discover are securely handled through PayPal. PayPal account not required.

Returns
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges to ship back. The item must be returned in good condition, in original boxes, and with all parts and accessories to ensure full credit. Contact us here

If your wall-clock does not function properly, we will provide a return label in order for us to replace the mechanical part, if no other solution can been reached first.

Liability
In no event shall Urban Story be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.